1. General Information
These Terms and Conditions govern the use of the online shop David Gems (operated by D_Gems), located at:
David Gems
Auf dem Königslande 12
22041 Hamburg
Germany
Email: contact@david-gems.com
By placing an order through this website, you agree to be bound by the terms outlined below.
2. Products and Descriptions
David Gems offers a curated selection of minerals, gemstones, and jewelry. All items are genuine and described accurately and in detail. Natural imperfections such as chips or irregularities are clearly noted in the product descriptions.
Photographs are taken under neutral, daylight-balanced lighting without artificial color enhancement or digital editing. While we strive to present each item as realistically as possible, slight variations in color may occur due to screen differences.
3. Orders and Payments
Orders can be placed through the website at any time. Accepted payment methods include:
- PayPal
- Credit & Debit Cards
- Bank Transfer
- (Bitcoin coming soon)
All payments are processed securely via WooCommerce-integrated gateways.
4. Shipping
Orders are processed and shipped within 2 business days of payment confirmation.
We offer worldwide shipping via DHL. Shipping times vary depending on destination.
Tracking information will be provided once the order is dispatched.
Shipping costs are clearly displayed during checkout.
There is no minimum order value.
Shipping within Germany is free of charge.
5. Returns and Refunds
We accept returns within 14 days of delivery in accordance with applicable consumer protection laws.
- If you are not satisfied with your purchase (e.g., change of mind), you may return the item at your own cost. Shipping costs for the initial delivery are also borne by the customer.
- Return shipping costs are to be borne by the customer, except if the item is faulty or not as described—in that case, we will cover the return shipping costs.
- If the item is damaged during shipping (transport damage) or significantly not as described, we will cover the return shipping and issue a full refund.
All other types of damage should not occur, as any known imperfections or conditions are clearly described in the product listing.
Returned items must be unused, in original condition, and securely packaged.
To initiate a return, please contact us at contact@david-gems.com with your order number and reason for return.tion.
6. Authenticity & Liability
All items sold are authentic and sold in the condition stated. We take care to provide full transparency about each item’s characteristics.
David Gems is liable for damages caused by intentional misconduct or gross negligence. Liability for simple negligence is limited to breaches of essential contractual obligations and foreseeable damages.
Minor variations in color, shape, or size due to the natural characteristics of gemstones do not constitute grounds for liability.
7. Intellectual Property
All content on this website, including images, text, and logos, is the property of David Gems unless otherwise stated.
You may not use, reproduce, or distribute any content without written permission.
8. Governing Law
These Terms are governed by the laws of the Federal Republic of Germany.
The exclusive place of jurisdiction for any disputes arising out of or in connection with these Terms shall be Hamburg, Germany.
9. Language / Sprache
This website and all transactions are conducted in English.
We are happy to assist customers in other languages using automated translation tools (such as Google Translate) where possible. Communication in German is explicitly welcome and supported.
Please note, however, that all product descriptions, order confirmations, and legal agreements are based on the original English version. In the event of any misunderstanding or discrepancy caused by translation, the English version shall prevail.